Booking information

Where applicable, concessionary discounts apply to under 26s, full‑time students, wheelchair users, and claimants of Jobseeker's Allowance, Income Support, or Pension Credit.

Concessions are agreed on a show‑by‑show basis and may not be available for every production.

Please bring proof of eligibility with you, as you may be asked to show it at the door. Under 16s must be accompanied by an adult.

Members: Enjoy 10% off price bands A & B for the majority of our performances.

Groups: Group discounts are available for selected productions. Please visit our group bookings page or speak to our team to lock in a group rate.

Schools: Educational groups can receive 33% off price bands A & B on selected performances. Children under 16 must be accompanied by an adult. Please contact the Box Office directly to coordinate large school trips.

For selected innovative shows, we offer a flexible pricing model. While we provide a recommended ticket price, you can personally choose to pay a lower or higher tier rate. If you can pay a little more, your generosity directly subsidises a ticket for someone who otherwise wouldn't be able to experience the magic of live theatre.

We have dedicated wheelchair spaces available for every performance. To ensure these are allocated correctly, they must currently be booked directly by speaking to our Box Office team on 01962 840 440 or email boxoffice@playtothecrowd.co.uk

Unfortunately, wheelchair spaces cannot be booked online as certain accessible seating arrays require precise configuration or the removal of seats in the auditorium.

Transferring to a seat: If you prefer to transfer from a wheelchair or mobility device into a standard auditorium seat, you are very welcome to do so. Our Front of House team will safely store your walking aid or chair in the foyer during the performance and bring it back to your seat at the interval and the end of the show.

We offer a 50% discount on one ticket for an Essential Companion or Personal Assistant who is accompanying a visitor with accessibility requirements.

This discount is intended for assistance that goes beyond what could reasonably be expected of a friend or family member traveling with you.

Because children under 16 are always required to be under the direct supervision of an adult in our venue, companion tickets are not automatically awarded for minors.

Companion tickets must be booked directly through our Box Office team.

Assistance dogs are fully permitted in all areas of the theatre.

When booking, please let us know if you are bringing an assistance dog so we can book an end-of-row seat. Alternatively, our staff can happily dog-sit by prior arrangement!

Please consider that other patrons may have severe allergies or fears.

Please note that no other animals are permitted inside the auditorium space.

We offer complimentary ear defenders and earplugs to borrow from the Box Office on a first‑come, first‑served basis (subject to availability).

Infants under 24 months do not require their own paid ticket for the majority of our family performances. They are incredibly welcome to attend for free, provided they sit comfortably on a parent or guardian’s lap. If a separate seat is required for your infant, standard ticket charges will apply.

To help smaller children get a perfect view of the stage, we have a limited supply of booster seats available to borrow for Stalls seating. These are available for free from the Box Office on a first‑come, first‑served basis.

For safety and evacuation reasons, prams, pushchairs, and infant car carriers cannot be taken into the auditorium. We provide a designated storage area in the foyer where these can be left during the performance.

We want family visits to be completely stress‑free. For most of our family performances, we livestream the stage action directly to a screen in our relaxed area (circle level). We set this space up with cozy bean bags, books, and colouring activities — creating a relaxed, alternative environment if your little one needs a quick break from the main auditorium.

Breastfeeding is welcomed in all public areas of our building. If you would prefer a quieter, more private space, just ask a member of our team and we will happily find one for you. Dedicated baby changing facilities are located within our accessible toilets at either end of the main foyer.

While we try to be as clear as possible about content warnings, we rely on visiting touring companies to set these guidelines as they know their material best. For film screenings and specific age‑restricted performances, these guides are strict and you may be asked to show proof of age (such as a passport, student photo ID, PASS card, or Yoti ID).

Wherever possible, estimated running times are published directly on the individual event pages of our website. Please note that we are dependent on the touring companies providing this data, and we occasionally only receive final running times shortly before opening night.

Information regarding loud noises, flashing lights, strobes, pyrotechnics, haze effects, or strong language content will be clearly displayed on our Front of House screens as you enter the building. If you have any specific sensory sensitivities or questions about a show's content before you book, please get in touch with our Box Office team who will be delighted to advise you.